This policy explains how and why we (JAKOVLJEVIC MIGRATION) collect personal information from you and how we use it.
Some examples of the personal information collected are name, address, phone number, email address. This may be done through direct correspondence, by telephone, by email, etc. Also face to face, facsimile, post.
In most cases we will collect the information directly from you, when practicable and reasonable. The alternative is when you ask somebody to discuss your case with us on your behalf. This is usually when you ask a family member, relative or friend to discuss your circumstances with us and to provide the necessary information for us to proceed with our work. If this information is provided by a third party, then in this case we will take reasonable steps to inform you of the information provided to us by the third party.
We use this information for carrying out our services to you. For providing our services we may need to pass on this information to:
– The immigration authorities, in the obvious case, in the course of and for the purpose of processing your visa application. This would usually be DIBP (Department of Immigration and Citizenship) or AAT (Administrative Appeals Tribunal).
– Embassies or consulates, depending on where you currently live, and where your visa application needs to be processed.
– Relatives or people who are communicating with us on your behalf.
We do not sell or provide this information to third parties, with the exceptions of providing the information to the authorities listed above, which are for the purpose of JAKOVLJEVIC MIGRATION providing our service to you. Or which is required by law.
If you click on any links to other websites, then it is important that you check the privacy policy of that website. We have no control of how other sites treat privacy.
Non-personal info may be collected during your visit to the JAKOVLJEVIC MIGRATION website, which is just the normal practice when visiting any website. This is information such as which web browser is used and the IP address from which the JAKOVLJEVIC MIGRATION website has been accessed, from which country, etc. This information may used for statistical analysis in order to help us improve our website and the information provided on it, for analysis of website usage, determining interest from different areas of the world. This would only be used to analyse statistically in order to help improve the website and services.
Client files are required by law to be kept for 7 years. The information is stored in a way that it is reasonably protected from misuse or unauthorised access or disclosure. When this information is no longer needed, reasonable measures are taken to destroy this information in a secure way. We never store any client information on the internet, apart from sending information to the immigration authorities, in which case those authorities would store the information according to their procedures.
Regarding the transfer of information, whichever media is used (email, postal mail, etc.), it can never be assured as to being completely reliable or secure.
We take all reasonable measures to ensure your personal information is correct and up to date. Please let us know when there are any changes to your information. This is important for providing our services to you. If you believe the information is inaccurate or you would like to update the information, please contact us. If you would like to access your personal information, please let us know in writing.
JAKOVLJEVIC MIGRATION may update and make changes to its privacy policy from time to time. It is recommended that you visit this page regularly to keep up to date with this policy.
Please contact us if you would like to make comments or suggestions.